Telehealth FAQs

We're here to answer all of your questions.


What is Telehealth?kaitlyn baker vZJdYl5JVXY unsplash
A form of psychotherapy service provided via the internet (video). 

What program is used for Telehealth?
Microsoft Teams is where the sessions are conducted which is a secure and confidential video streaming app that does not record. Microsoft Teams is available through their app or the web. You do not need to download the app (if using a laptop or computer) to use Telehealth, however, if you are using it on your phone the app may be required.  

What if I choose to not do Telehealth?
In the current scenario with the coronavirus (COVID-19), you have a right to choose not to do Telehealth, other options will be setting up telephone calls with your clinicians or pausing treatment until our center re-opens. 

Where should you have your Telehealth sessions?
In a secure and private space that is free of distractions (kids, pets, electronics, etc.) and somewhere that has a secure internet connection.

What are the fees for Telehealth sessions?
The fees are the same as a face-to-face session.

Can I submit Telehealth sessions to my insurance for out-of-network reimbursement?
Some insurance companies will not reimburse (or reimburse at a lower rate) for Telehealth sessions. Contact your insurance company for more information.

How do I join my Telehealth sessions?
You will receive an email no later than the morning before your telehealth appointment. We send the invites to the email address we have on file, if you would like it sent to a different email, please contact our front desk at 801-419-0139 ext. 1.  

Why do you need my current address and emergency contact?
We need these in case of emergency or crisis during your Telehealth sessions. 

Are there any risks when using Microsoft Teams?
Yes, even though Microsoft Teams is a secure and private app there are some risks in transmitting information via the internet: breaches of confidentiality, theft of personal info, and disruption of services due to technical difficulties. Please see our Telehealth consent form above for more information about the risks. 

What do I do if I am having technical issues?
Call our Front Desk at 801-419-0139 ext. 1 for troubleshooting your Telehealth appointment.

Is Telehealth appropriate for children or teens?
Yes, parental/guardian consent and a parent/guardian must be present.

What is the cancellation policy for Telehealth appointments?
UCEBT’s cancellation policy requires 24-hour advance notice. If it is less than 24-hours you will be charged the full fee for the session. However, in the case of the current outbreak and worry of coronavirus (COVID-19), please notify your clinician or our Front Desk as soon as possible if you are unable to have attended your Telehealth appointment. In these cases, we will not charge you for your appointment. 

I still have some questions. 
Totally understandable. Please feel free to give us a call (or email) anytime. We are more than happy to answer any questions you may have. You may call us at (801) 419-0139 or email