All complaints should be submitted via email:
- Send your email to events@ucebt.com;
- If your complaint is about the behavior of administrative staff, please send it to info@ucebt.com
- In the subject line, please type “Complaint: (title of event or other concern)”;
- In your email, please specify:
- The source of the complaint;
- If there is anything you would like us to do to rectify the issue (exp. refund, changes to the presentation slides, an apology, informing the offending party);
- Whether or not you would like to remain anonymous as we rectify the issue (not always possible depending on how the concern is rectified);
- Whether or not you would like to be notified of the status of the issue as we seek to rectify it;
- Regardless of what we are able to do to rectify the problem, we will use your complaint as part of our ongoing process of improving our services.
Please note: It is also possible to write your complaints in the course evaluation forms. Please be aware that these forms are anonymous, and we can’t respond to any complaints made through them. However, we will take any complaints submitted via course evaluation forms as seriously as we do those submitted to us directly.
Regarding refunds for continuing education events: In the case that a refund is given for any reason, the Program Administrator will determine if a certificate of attendance may still be issued to the individual receiving the refund. Certificates may be refused to individuals submitting a grievance only if the individual did not or will not complete the full set of requirements for receiving the certificate.
Regarding conflicts of interest: Presenters do not have access to either email listed above. The concern or CE event that is indicated in the email subject will determine by whom the complaint will be reviewed. For example, if an individual indicates a complaint regarding an event presented by Dr. Rachel Hopkins, then Dr. Hopkins will not be among the individuals reviewing and planning to rectify the concern. If an individual indicates a complaint regarding the programming, then the individual in charge of programming will not be among those reviewing and planning to rectify the concern.
